We are committed to meeting or exceeding the requirements of legislation that protects personal information in addition to the Privacy Act 1988 (Cth) (Privacy Act), such as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
IIS has been covered by the Privacy Act since 9 March 2006 when it chose (as an otherwise exempt small business) to be treated as an organisation for the purposes of the Privacy Act. This means that you have a right to complain to the Australian Privacy Commissioner if you cannot resolve a concern you have about the way we have handled your personal information.
For more information about our obligations under the Privacy Act see www.oaic.gov.au.
We collect your personal information to provide services to you and to help us to carry out our business.
The main ways we collect your personal information are:
The sort of personal information we collect or hold may include:
We only use your personal information for purposes related to the services we supply to you (or you supply to us) or in the course of our normal business. In the course of our business we may use personal information to enable us to offer you assistance in matters that either you or we have identified as relevant to you or your organisation.
We may also use the information to contact you and alert you to matters that may affect you or your organisation, unless you have asked us not to do this. Where this might be in the form of direct marketing, we give you the additional commitments spelt out under the 'Direct marketing and other communications' heading below.
We will not use or share your personal information for any purpose which you would not reasonably expect unless it is consistent with the Privacy Act. For example, we will not sell your personal information to other organisations. We may give your details to a third party for related purposes that you would expect, such as to include you in relevant discussions or workshops. We may also give your personal information to a third party if it is specifically authorised under the Privacy Act, such as when there is a threat to someone's safety.
We do not disclose personal information overseas to third parties in our normal course of business. However, we may need to do so in order to perform a service requested by you, or with your informed consent. When such a disclosure occurs, we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles, such as:
Where you would expect us to do so, we may in the ordinary course of our business send you information about our latest activities, as well as related products, services or events. In every marketing email communication there is an option to opt out of future material from us.
We currently use MailChimp to manage our marketing email campaigns. When you subscribe to receive communications from us, MailChimp collects your email and the IP address and location from which you signed up. MailChimp says the following about subscribers:
Your subscriber lists are stored on a secure MailChimp server. We don't, under any circumstances, sell your lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it's required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorized employees have access to view Distribution Lists. You may export (download) your lists from MailChimp at any time, as long as we have a copy.
You may opt out of our communications and also ask us to delete your subscriber profile from the mailing list.
MailChimp logs both individualised and aggregate information on how many subscribers open a message or click the links inside. We use this information to evaluate and improve the effectiveness of our communications.
IIS uses the statistics provided by Google Analytics to evaluate the effectiveness of our website and improve its functionality. We do not install any other cookies, local shared objects or other web bugs to research the habits of individual visitors.
Our website may contain links to other sites. Please be aware that IIS is not responsible for the privacy practices of other websites and organisations. We encourage you to read the privacy policies of each website that collects personal information.
You may ask us for access to personal information we hold about you. Please tell us whether you would like access to all or just a particular part of your personal information. We will respond to you within a reasonable time, which generally will be within 5 working days
In line with our commitment to protect your privacy, we may ask you to verify your request. This ensures that we only give information about you to a person who is entitled to receive it. In handling your request, we must also take into account the privacy rights of others whose information may be collected and aggregated with yours. We will inform you of the reasons if we cannot comply with your request.
You may ask us to delete personal information we hold about you and your organisation and we will take reasonable steps to do so.
If you think that personal information we hold about you is inaccurate please contact us at email@example.com and we will correct any identified inaccuracies or let you know why we cannot do so.
We will take reasonable steps to ensure that your information is protected. Please be aware that the Internet is not necessarily a secure environment. If you send us any personal information, including your email address, you send it at your own risk.
We may make changes to this policy from time to time. To the extent possible we will handle your personal information in accordance with the policy under which we collected it. We will take reasonable steps to let you know of any changes, for example, when we next contact you. However, we recommend that you re-visit our website regularly to learn of new privacy practices or changes to our policy.
If you have a complaint about the way we have treated your personal information, please contact us and we will respond as soon as possible to resolve the issue. We also welcome any questions and comments you may have about our privacy practices.
Alternatively, write to:
Information Integrity Solutions Pty Ltd
Level 3, 53 Balfour Street
Chippendale NSW 2008